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Get in Touch

Fans, creators, and brands — we have a channel for every conversation.

Fans & Shoppers

Order questions, try-on support, account help. Response within 24 hours.

Creators

Creator applications, live setup, commission questions. Response within 48 hours.

Brands

Founding brand enquiries, partnership discussions, onboarding. Response within 2 business days.

Press

Media enquiries, brand assets, coverage requests. Mark urgent subject URGENT PRESS.

Based in Hong Kong

Shortkey is operated by Simplex-ity Ltd, Hong Kong. All response times are in HKT (UTC+8).